Urgent Opening for Customer Care Executive!!

Company — KnowCrosss Solutions

Website — https://knowcross.com

Location – Delhi,

Interview Date — 15th Feb 2020

Salary Offered — ₹3.0 Lac to ₹4. Lac (annually)

Job Summary

Knowcross is a global leader in providing software and technology intelligence to the hospitality operations industry. Our platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom-line.

These applications are fully customizable, multilingual, cloud-based and are offered as both stand-alone and bundled packages. The platform is also interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm system

Our product suite includes six software applications – KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance.

Here is a brief JD:

As a Customer Support Associate, you’ll be a problem solver, a coach and sometimes just a really good listener.  And you’ll do all this with a smile on your face because at Knowcross we succeed when our customers succeed.

You will:

•     Troubleshoot tier 1  support requests via phone and web-based ticketing system

•     Use knowledge of web-based applications to troubleshoot and resolve client issues

•     Perform tests to isolate the source of issues

•     Escalate issues to the Technical team when necessary

•     Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise

•     Use remote desktop sharing application to assist end-users and resolve issues

•     Provide efficient and timely support to customers across geographies

•     Adhere to processes defined for case logging via Salesforce or other tools as mandated

•     Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
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Additional Information
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Interview Process:

1.       1st F2F Discussion

2.       2nd F2f Discussion

3.       Online Aptitude Assessment

We need people with good English comm skills, they shouldn’t necessarily come from a technical background.

BA, BCom, BHM, BTech, BBA will be considered

People should be at least graduate or pursuing their final year.

Required Qualification

BA, BCA, BCOM, BHM, or any other graduation or a 3 year course

Job Insights

    For now, its role is open only for Male candidates
    He must possess impeccable communication skills (no compromise here as it is a complete client-facing role)
    Shifts are rotational.
    Will get a one-sided cab in odd hours in a radius of 20 km (can be a little more)
    Immediate Joiners needed.
CTC mentioned is for fresher, we can move up as long as the candidate has relevant experience in BPO sector
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About Knowcross

Knowcross is a global leader in providing software products for hotel operations which help increase efficiency, boost staff productivity and enhance guest service, with a direct impact on the bottom line. We are one of India’s true software product companies with offices in China, India, Singapore, US and UK and a strong customer base, include world s leading brands like Hyatt, IHG, Kempinski, Oberoi, Taj, Raffles, Radisson, Shangri-La, Sofitel, etc.

Interested Candidates can send their resume at career@iitso.co.in or can call +91- 8077308341 for more detail.

Team

Next Vision Technologies

www.iitso.co.in