Urgent Opening for Customer Support – German Language!!

Company — Maxx Solutions (Lt Foods)

Post — Customer Support – German Language!!

Location — Sector 49, Gurgaon

Job Summary

Handling the customer queries related to the shipment

Weekly Working Days — 5 Days

Off Days: — Sat, Sun

Education — Graduation degree mandatory

Experience

•        6 months to 5 yrs of experience as Customer Care mandatory
•        Experience in BPO / ITES or Logistics / Courier / Transportation preferred
•        Candidate should have customer service experience in companies like Amazon, Flipkart, Swiggy, etc.

Communication

•        Excellent English skills – Ability to Speak, Read & Write

Job Description

Job Summary•    Provide exceptional customer support when communicating and assisting customers in Germany. Ensure that high-quality standards are maintained for all customer interactions and issue resolutions.
•    Resolve tickets over the telephone and email – Analyse customer reported information to identify problems and concerns.
•    Perform problem research when necessary.
•    Deliver high quality and timely resolutions to problems.
•    Initiate follow-up to other service areas when appropriate.
•    Track and manage resolution on customer’s behalf.
•    Perform other duties and responsibilities as necessary.

Required Candidate Profile
•         Candidate should be proficient in speaking German, English and Hindi.
•         Candidate Should Have Excellent Communication Skills, both spoken and written.
•         The role will involve communicating with customers directly over live chat, email or the phone    regarding queries related to our products, their order status or any queries the customer might have.
•        Candidate must be able to read, write and speak fluent German

Interested Candidates can send their resume at career@iitso.co.in or can call at +91- 7992235340 for more detail.

Team
Next Vision Technologies
www.iitso.co.in